Service Philosophy
Service Philosophy
Service Philosophy
We adopt a concierge-style approach to provide dedicated and lifelong services, allowing clients to confidently entrust their needs and experience unparalleled peace of mind.
Wuxi Zhongding Integration Technology Co., Ltd.
  • Service Philosophy
  • After-Sales Commitment
  • Golden Commitment
Wuxi Zhongding Integration Technology Co., Ltd.
Service Philosophy
We adopt a concierge-style approach to provide dedicated and lifelong services, allowing clients to confidently entrust their needs and experience unparalleled peace of mind.
After-Sales Commitment
A designated customer service representative takes charge of interfacing with client information, ensuring seamless and comprehensive communication. A specialized, one-on-one engineer oversees the ongoing service, ensuring in-depth familiarity with the project and the ability to promptly address any issues. Immediate assistance is provided to address unforeseen issues for clients. We assist clients with proactive system maintenance to prevent disruptions to overall production caused by logistical issues. Complete project documentation and on-site training are provided. Lifetime optimization and upgrades of software
Golden Commitment
2+12+24 model
1-2 hours for local service
12 hours for a distance within 500 km
24 hours for a distance over 500 km
Logistics System Integration
Comprehensive One-Stop Services
Research and Consulting Services

As industrial automation continues to evolve and become more prevalent, the demand for automation in production, warehousing, sorting, and distribution processes has surged, resulting in a larger market. To gain a nuanced understanding of customer needs, it is imperative for us to systematically, objectively, and continuously collect relevant data. It involves meticulous recording, analysis, measurement, and evaluation. The insights derived from this process allow us to offer planners and designers superior data basis for more informed decision-making.

Research and consultation content:
  • Customer project progress and milestones: provision of relevant documents, discussion of technical solutions, and identification of project-related milestones.

  • Actual requirements of customer: client's suggestions and technical requirements for their automated logistics;

  • Basic information of customer: existing material supply, production, shipping modes, and relevant infrastructure status;

System Planning

Leveraging the data outcomes from the preliminary research, we approach system planning from the client's perspective, adhering to fundamental principles of feasibility, innovation, and practicality. We develop an initial logistics system proposal and iteratively refine it through multiple internal expert workshops and client engagement sessions. This ongoing optimization process ensures that the final design aligns with both the client's requirements and consensus, transforming the initial plan into a tangible and viable solution.

Zhongding Integration offers a all-in-one solution to our extensive clientele. Our planning engineers develop solutions that have either been applied in similar cases in China or are based on well-established technologies, ensuring the reliability of both the technical aspects and our extensive experience.

Simulation and Modeling

For complex sorting and distribution modules, along with situations specified by clients, simulation and modeling serve as indispensable tools for aiding in planning and design. Utilizing 3D visualizations, these methods authentically simulate the operational efficiency of automated logistics, offering a vivid and intuitive representation that is readily comprehensible to our clients.

The simulation and modeling conducted by Zhongding Integration are executed by our dedicated team of in-house simulation engineers. This team is responsible for constructing models and enhancing interfaces. Our primary objective is to present the conceptualization and layout of design solutions within a realistic simulation environment. We strive for authenticity in simulating scenes to ensure a true representation of the proposed design concepts.

Detailed Design Process

Upon signing a contract with the client, Zhongding Integration's planning engineers will define relevant technical documents. These documents are then handed over to a detailed design team comprised of numerous experienced mechanical engineers. The detailed design team refines the technical details through further discussions with the client based on these documents. Once the final technical details are confirmed, the overall system planning is transformed into detailed drawings ready for production. These refined drawings are then handed over to the production and manufacturing department of Zhongding Integration.

Production and Manufacturing

Production and Manufacturing involves the integration of pertinent production resources within a manufacturing enterprise. It is a systematic process that translates conceptual designs into physical products, following predetermined objectives from the initial conceptualization to the final product realization.

Throughout the entire process, the elements involved are as follows:

① Pre-production preparation stage: market information analysis, product concept, design drawings, structural drawings, prototype production, prototype feedback, cost control, molds, sampling, approval of samples;

② Production Process: material preparation, manufacturing, time scheduling, production management, quality standards, quality inspection, packaging coordination, reproduction, duration;

③ Supporting Components: supporting components

Installation and Debugging

A comprehensive supply list to ensure nothing is omitted; a well-structured training plan to guarantee user proficiency in system operation; seamless coordination with other systems (MES, fire protection, infrastructure, etc.).

Customer Ramping Training

Customer Ramping Training

On-site Support

Upon project completion and acceptance, our team will leave several technical experts on-site to assist in ensuring the normal operation of the project.

After-sales Service

After-sales service refers to the range of services provided after the sale of a product. From a sales standpoint, it serves as a promotional tool. During the follow-up phase, sales professionals employ various coordinated steps to enhance the company's reputation, increase product market share, and improve the efficiency and effectiveness of sales through after-sales service.

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Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
Research and Consulting Services
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
System Planning
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
Simulation and Modeling
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
Detailed Design Process
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
Production and Manufacturing
Installation and Debugging
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
Customer Ramping Training
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
On-site Support
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
After-sales Service
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.
Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd. Wuxi Zhongding Integration Technology Co., Ltd.